Convenient Shopping

We aim to get all the orders out as soon as possible, processing them within 24-48 hours of confirmation of payment and if the merchandise is in stock; excludes holidays, weekends, and sale period. During the holiday season and during sale dates, orders have a minimum processing time of 7-14 days.

• Direct signature required on all orders. UPS obtains a signature from someone at the delivery address.
• If no one is at the address, UPS will reattempt delivery.
• We do not ship to PO Boxes.
• Weekend and Holiday delivery is not available. Orders placed on weekends or on a holiday will be processed and shipped the following business day.
• Shipping cost of items are determined by weight, destination, order total and shipping method you select.

Enjoy free ground shipping on all U.S. orders over $150 placed at www.togas.com/us or in-store at 1333 2nd Ave, Upper Level New Hyde Park NY 11040. Not valid with independent retailers or department store partners. Shipping surcharges apply for oversized items and for orders to Alaska, Puerto Rico, Hawaii, Canada, and Mexico.

• Shipments to Canada may be subject to GST, Duty, and any other fees levied by the country, province or carrier. Unless specifically exempted, the customer will be responsible for these fees upon delivery.

Experience the ultimate convenience with our pickup service! Shop from the comfort of your home. Simply browse our online store, select your items, and choose a pickup time that fits your schedule. When you arrive at our location, just have your order number with you. New York, 1333 Second Avenue, New Hyde Park, 11040 Store Hours: Mon — Fri 10:00 am — 6:00 pm, Sat - Sun as per appointment Phone:+1 516 747 1215

Returns & Exchanges:

• We want you to be completely satisfied with your order. If for any reason, you are not happy, we will gladly accept your timely 2 weeks of return of unwashed, eligible items or defective merchandise. Washed or used products cannot be returned.
• Washed or used products cannot be returned.
• All sleeping pillows and comforters are not returnable.
• Togas reserves the right to inspect and return to you, items that are not acceptable for resale.
• Freight costs will not be refunded.
• Returned merchandise should include our packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
• On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s).
• If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to 1333 2nd Ave, Upper Level New Hyde Park NY 11040.
• No returns offered on custom orders, cut yardages.

Gifts

When returning a gift, a TOGAS Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Togas.com only. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card. Simply fill out the packing slip, reason for return, and check the box for Gift Recipient.

• Please allow 10-14 days for the processing of your return.
• Credit will be issued to the original form of payment. Processing times may vary between payment providers. You will receive an email advising the credit process with your banking institution has been initiated.

Orders can be cancelled if still "in process."

Shipped, personalized, monogrammed, clearance, and “as is” items cannot be cancelled or returned. A restock fee may apply.

For returns, exchanges, or questions, email store@togas.com with your order number, item condition, and reason for return.