We deliver to all areas across the United Arab Emirates

Shipping options for UAE:

Delivery time	Address	Price	Free delivery	Delivery time	Cutoff Time
Standard Delivery	Dubai	AED 25	Above AED 500	next day	12:00 AM
Standard Delivery	Other Emirates	AED 35	Above AED 1000	2-3 working day	-
Boutique Pickup	Pickup from Dubai flagship boutique The Galleria Mall Palm Jumeirah Mall	free			-

We deliver to all GCC countries

Shipping options to other countries:

Delivery time	Address	Price	Free delivery	Delivery time	Cutoff Time
Standard Delivery	KSA & GCC countries	AED 200	-	2-7 working day	-
Standard Delivery	Other Countries	AED 200	-	2-3 working day	-

Orders placed after the cut-off time and/or on any UAE public holiday will be treated as placed on the next UAE working day following your order submission.

During busy periods, such as promotional campaigns and sale seasons, delivery times may be slightly longer than usual and next-day delivery may not always be available. If we are unable to complete delivery because the order is not accepted at the address provided on the confirmed delivery date, a re-delivery charge may apply.

Pick Up in Showroom: Convenient Shopping

Enjoy effortless shopping with our showroom pick up service. Shop from the comfort of your home, browse our online store, select your favorite items, and choose a pick up time that suits your schedule. When you arrive at the showroom, simply present your order number and our team will take care of the rest.

Dubai Flagship Boutique

Umm Suqeim East Road, Al Barsha2, Shop No.1, Dubai, United Arab Emirates.

Store Hours: Monday to Sunday 10:00 – 22:00.

Palm Jumeirah Mall

10/2, Palm Jumeirah road, Dubai, United Arab Emirates

Store Hours: Monday - Thursday – 10:00 - 20:00

Friday - Sunday – 10:00 - 00:00

The Galleria Mall

MI1, Al Maryah Island, The Galleria Mall, Abu Dhabi, United Arab Emirates.

Store Hours: Sunday-Thursday – 10:00 - 00:00

Friday - Saturday – 10:00 - 01:00

Riyadh Showroom

9391 Wadi Al Thummamah 2444 Al Olaya District, 12214, Riyadh, Kingdom of Saudi Arabia.

Store Hours: Saturday to Thursday 10:00 – 22:00, Friday 15:30 pm – 23:30.

Togas wants you to be fully satisfied with every item you purchase online. For items eligible for return, you may return or exchange them within 7 days of receipt of shipment. We accept returns and exchanges for all or partial items in any order placed on togas.com/mideast.

In the case where goods purchased in the same order are delivered in separate shipments, the return period starts from the dispatch date of the last shipment. Returned items must be clean, unworn and unwashed, with all tags attached and in their original packaging. We can only accept returns of products that have not been opened or tampered with, are sealed, and remain in their original delivery packaging, unless the products are damaged or you received the wrong item.

If you receive damaged goods or the wrong product, please notify us within 7 days of receipt and return the box in its original packaging. In such instances, upon confirmation of the defect or error by our manager, we will endeavor to send you a replacement or refund the payment, and the company will cover the shipping cost. If the item is unwilled (not defective and correctly supplied), return or exchange shipping costs within the UAE will be covered by Togas; for returns from outside the UAE, shipping costs will be covered by the client.

To initiate a return or exchange, please send a request via WhatsApp at +971 56 525 7089 or by email to customerservice_mideast@togas.com, or use the contact details provided in your order confirmation. Specify the reason for the return, and if the ordered item is damaged or does not meet the required quality, attach photos or videos of the defect. Please ship your products back to us using a registered courier service and keep the shipment proof.

Refunds are processed within 10 working days from the receipt date of the returned item, provided all return conditions have been met. Shipping and handling fees are non-refundable. Togas.com reserves the right to refuse any returned shipment if the product has been used, opened, tampered with, or is not in its original condition, or if it is transmitted or shipped after the return period.

No returns or exchanges are offered on furniture orders, Atelier custom orders, cut meters, personalized and monogrammed orders. For orders or items to which a No Refund / No Cancellation policy applies, this will be clearly communicated to cardholders before the purchase decision is made, to prevent misunderstandings and disputes.

You may be able to cancel any Togas order as long as the order status is "in process" within 24 hours. If order status is "shipped", it cannot be cancelled. A pickup and/or restock fee may apply.

Items that are advertised “as is,” “discontinued item,” “clearance” are final sale and cannot be returned, exchanged or refunded.

Personalized and monogrammed orders cannot be cancelled or returned. Exchanges are free* and returns will be refunded in the original method of payment.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

To initiate an exchange or a return, please send an email to customerservice_mideast@togas.com that includes your order number (starts with #.....), the condition of your merchandise, and reason for return.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

*Shipping & Handling fees may apply.